Property Management
Rent Collection
Long gone are the days of dropping checks in the mail. With a rent payment tool directly on our website, we can ensure that rent is paid seamlessly and efficiently. There is no additional fee for online payment via bank account and tenants even have the option of using a credit card. We recognize the importance of timely rental payments so that expense payments can be made. Tenants who have not paid rent by the 5th of the month will receive reminders via email and phone. We follow up consistently until the rent is paid.
Expense Payment
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.
Insurance Procurement
Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the ATC team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.
Tenant Requests
With vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money while we maintain satisfied tenants. Same-day response is provided to confirm all requests are received and our team can be conveniently contacted at all times.
Repair and Maintenance Issues
By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.
Lease and Lease Renewal Preparation
We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or townhome. We prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases. We are kept well informed of any changes in laws to guarantee you are up-to-date on current regulations.
Apartment Turnover Services
Pre move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: Painting, floor refinishing, basic maintenance, and other repairs or sprucing up that is required. We work hard to save money wherever possible and to keep expenses as low as possible.
Renovation Oversight
In a tight real estate market like NYC, delivering the appropriate product to tenants is key to maximizing the return of your real estate investment. We oversee any project, no matter how big or small, to bring the apartment up to market expectation. By maintaining strong relationships with contractors, we can save you a tremendous amount of money. We only use quality vendors who we closely supervise to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our project management team meticulously oversees the renovation process to make sure your money is being used efficiently.
Board Meeting Attendance
To keep you informed of the operating affairs of your condominium or co-op building, a ATC team member can attend your Board meetings. We take detailed notes of the information distributed at the meeting and provide you with all the latest updates on your building’s operations. We are here to help decode any issues that occurred during the meeting and will stay on top of all conversations.
Emergency Repair Assistance
Our team of experts is always available to handle any apartment emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.
Monthly and Annual Accounting Statement Preparation
Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes. Easily track your monthly statements on our website and access financial reports that can be shared with investors. This makes annual required tax filings simpler and less expensive as the financial reporting is done for you.
Legal Services
Our team stays up to date on all changes in NYC housing laws so we can help you stay compliant with all regulations. “In house” legal counsel is available to assist you on any legal advice needed at a discounted price. In the event that a representative from the landlord is needed in court, we can attend on your behalf and provide updates of all events.
Routine Property Inspections
When your apartment is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your apartment.
Mortgage Escrow Reviews
If you have mortgage escrows with a bank, we can review them to confirm completeness and accuracy. On occasion, banks miscalculate funds needed for insurance or property tax escrows, so we are here to ensure the bank refunds any excess funds not required.
Boiler, Elevator and Life Safety Equipment Inspection and Monitoring
To keep your building safe and secure, avoid unnecessary fines and violations, and pro-long the lifespan of your building’s equipment, ATC will coordinate and facilitate equipment inspections as recommended or required by law.
Regulatory Filings and Compliance
From DHCR filings to HPD registrations, we will assist with all paperwork required by the city of New York for the operation of your property. Although property filings can be daunting, we have streamlined the process so you can easily stay in compliance with NYC guidelines. Simple mistakes can result in costly fixes, so allow us to take care of this paperwork for you.
